Refunds and cancellation

Software you have not been able to use is not something we want to keep your money for. This page says when money comes back, how to ask, and how long it takes — without the word “discretion” doing the work.

Cancelling

Cancel any time from Settings, or write to support@comet.com.pk. There is no notice period and no cancellation fee. Cancelling stops the next renewal; the time you have already paid for runs to the end of its period, and your account stays fully usable until then.

When we refund

• Within 14 days of a first paid subscription — in full, for any reason, including no reason. If it was not for you, that is reason enough.
• A renewal you did not intend — in full, if you tell us within 14 days of the charge and have not materially used the service in that period.
• A charge that is plainly wrong — billed twice, billed after cancelling, billed for more employees than you have — in full, whenever you find it. There is no time limit on a mistake being a mistake.
• An extended outage that was our fault — a pro-rata credit or refund for the time you could not work.

When we do not

• Part-months on an ordinary cancellation, once the period has run. Cancel before it renews.
• Periods you used normally and are now reconsidering, beyond the 14 days above.
• Accounts closed by us for a serious breach of the terms.

If your situation is not on either list, write and ask. We would rather look at it than have you argue with a policy page.

How to ask, and how long it takes

Email support@comet.com.pk from an address on the account, and say which charge you mean. You will get a decision from a person within 3 working days.

Approved refunds go back to the card or method that paid, through Creem, who took the payment as merchant of record. They typically reach the account within 5 to 10 working days, depending on your bank. We cannot make a bank faster, but we can tell you the day we sent it, and we will.

Chargebacks

If something looks wrong on your statement, please write to us before raising it with your bank. A chargeback takes weeks and freezes the account while it runs; an email is usually settled the same day.

Contact

support@comet.com.pk
Comet, Pakistan.