Contact us
One address, read by people who work on the product. Not a form that files a ticket, and not a bot.
Support, sales, billing, a refund, a bug, or a question before you sign up — all of it goes here. We answer within one working day, and usually sooner.
What to put in it
Whatever you have. If it helps us answer faster, these are the things we usually end up asking for:
- Your company name as it appears in Comet.
- For something that is not working — the screen you were on and roughly when.
- For a billing question — the date and amount of the charge.
- For a price on a larger setup — how many employees, how many branches, and which products.
Larger setups
If your plan needs to be shaped around what you actually run — several thousand employees, an unusual pay structure, a migration off something else — write to the same address and say so. A person will work it out with you rather than pointing you at a plan that does not fit.
Refunds and cancellation
Both are handled by writing to us. What we refund and how long it takes is set out in the refunds and cancellation policy, and you can cancel yourself from Settings at any time.
Data requests
If you are an employee of a company that uses Comet and you want to see or correct what is held about you, ask your employer — they control it, and the privacy policy explains why. If you are the employer, write to us and we will answer within 30 days.
Who you are writing to
Comet,
Pakistan.
support@comet.com.pk